I have known since the time I was a child that I was placed here on earth to be a positive influence on the souls I encounter and to help others achieve their goals. I wanted to be everything. A lawyer, a server, a psychologist, a student, a parent, you name it I wanted it. My dreams and goals were huge. I was born and raised in Portland Oregon. Shortly after high school I moved to Oklahoma City and began my career in the work force. It is here where I found a true passion and joy for delivering the most incredible customer service possible and I have carried that passion with me for the past twenty years. My name is Crystal Mongold and I am the founder of Crystalized Consulting INC. My career in hospitality began in 1996 when I landed my first serving job waiting tables at a seafood restaurant in Oklahoma City. I absolutely loved serving others and quickly found myself training co-workers and supervising. The hospitality industry carried me through my college years. I often found myself working two jobs while attending school. My dreams were big and college was expensive so I had to work hard and waiting tables in Oklahoma City in 1996 paid $2.13 hour plus tips. So, I worked hard, I listened, and I never complained.
I obtained my first college degree in 2002 from Oklahoma State University in Police Science and followed it with a second degree in Psychology from Portland State University in 2005. At Oklahoma State University, I educated myself on human behavior, communication, body language, crime scene investigations, and criminal minds. I excelled in studying the anatomy of the human body but fell in love with the functions of the brain. After obtaining my degree in police science I transferred to Portland State University where I focused my studies on Psychology with emphasis on clinical and neurological behavior. I expanded my knowledge on human behavior, studied emotions, gender identity, abnormal psychology, addiction, biology, and genetics.
Through both my University studies my drive and passion was always to find a career in which I truly enjoyed that genuinely helped people succeed. Whether that be through their personal life goals or business endeavors; my joy in watching others grow into whom they wish to be makes me happy. In my last year of college at the age of 26 I gave birth to my son, Aidyn. He made life even that much more worth living. I immediately became a single mother and within the first four years of my sons life I worked two jobs waiting tables searching for my forever career. At the end of 2008 I was blessed to be hired on by a national advertising/marketing company Idearc Media that sold yellow page ads and online advertising. I was ecstatic. Within 18 months, I was given a promotion as a Regional account manager which moved me from Portland Oregon to the Tri-Cities, Washington. By this time the company had gone through some financial strains and became SuperMedia. In 2010, I became the #1 sales representative of the west coast region for my company and maintained that position for four consecutive years. In 2015, the company merged with its top competitor DexMedia and this moved me to Spokane, WA. In my tenure with Idearc/Supermedia/DexMedia I was blessed with winning some incredible company incentive trips and traveled to Aruba & Punta Cana as reward for my accomplishments.
To me taking care of clients and maintaining their business is simple. You have to deliver sensational customer service, listen to your clients needs, develop them a strong marketing solution from having great products that generate a stellar R.O.I and provide great follow-up. What has made me successful in my marketing career is the fact that I truly care about my clients experience and return on their marketing investment. I always strive to provide a unique experience to everyone and have self-educated myself on many media offerings in order to develop customized recommendations that fit individual business growth models & needs. I have educated myself on Google in depth, on search engine marketing, search engine optimization, consumer purchasing patterns, consumer buying habits and social media influences on marketing. I love watching businesses grow and be successful through great marketing and sensational customer service. In late 2016, I bought a failing business In Spokane and decided to put my knowledge and years of hard work to a test. I was either going to succeed or I was going to go bankrupt trying. My philosophy in maintaining a successful business is simple. Provide a great quality product, excellent employee management, and stellar customer service. Within a few months of implementing some key principles I began to find my once failing tanning salon slowly growing.
Only three months into my ownership I managed to grow an astonishing 110% over the previous years sales and 5 months after over 200%. I continuously maintain that growth level to this day by constant improvement and creating a unique customer atmosphere. The joy and pride I found in giving back to my community in the form of owning a small business led me to carry the principles that I set forth within my career and form Crystalized Consulting INC. Today's world of marketing has become so saturated with options and leaves many businesses owners in need of an expert to help them decipher weather their hard-earned marketing dollar is generating a return. That's my specialty. Developing strong, customized marketing campaigns, that deliver real, quantifiable results. I specialize in Google Adwords, website building, online listing management, & social media marketing. With my experience and education in human behavior I will be able to help you create a positive customer experience & employee atmosphere through my consulting services as well. I will help you to market to every generation and your target client and track all of your advertising. I will help you create employee training programs that will keep your customers coming back for years and your revenue growing exponentially.
Crystal Mongold - CEO